Welcome to the nocustomerservice.com page for representatives of the media and the press.
We know that many of you are interested in the human angle of customer service stories in Australia. Your role is very important in raising the issue of service standards in all industries in Australia including both the private and public sectors.
nocustomerservice.com is a truly independent web-based site for information and data exchange about bad service experiences of ordinary pavement walking, wallet-carrying customers of all sorts of product and services. You can access this information.
nocustomerservice.com aims to harvest data and information from customer complaints and in the true spirit of independent opinion, provide aggregated facts and data about what customers really think of all aspects of the service they receive – from all sorts of industries.
You are most probably a writer or researcher working in the area of business, finance or management and you often seek facts and data to include in reports or papers that you write.
nocustomerservice.com will provide access to stories from real customers in their words about their experience in receiving bad service from all sorts of providers in many industries throughout Australia and overseas.
At no charge, you can already access the uninterpreted stories as told by the customers at this web site. you will be able to access the aggregated data for a fee.
As well, monthly, quarterly and annual reports will be available for your use for a small fee. These reports will be broken down according to:
- Company or organisation
- Industry
- State
- Whole of Australia
Did you know that customer satisfaction is the second most measured business indicator after profit and loss?
Yet, even when scoring satisfaction ratings (79th in a lost of 200 emotions experienced by customers), businesses and organisations do not end up with actionable input from their customers.
Daily you hear from friends, colleagues and family that many businesses or organisations do not want to hear about their expressions of dissatisfaction with aspects of service received.
It is anger, happiness, frustration, annoyance, and disappointment (which are much stronger emotions than satisfaction) which drives customers’ decisions for future purchases – and their loyalty. When businesses and organisations only measure for satisfaction, they are only receiving feel good feedback. They are also missing really important information for driving business decisions.
nocustomerservice.com is a place where customers can tell how they really feel about service experiences.
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